FAQs

Do You Have A Showroom Or Retail Store Where I Can View Your Products?
Even though we are locally situated in the heart of Lagos, SKID.com.ng is primarily an online-only retailer with no physical storefront or showroom location; it’s a big part of who we are and what we’re about! By operating locally and without an expensive retail space, we’re able to offer some of the best pricing on high quality products. We stand behind the products we offer with a 100% satisfaction guarantee policy at the time of delivery! If you have specific questions about any product, or need more information of any kind, please do not hesitate to Contact Us.

How Long Does Delivery Take?

Delivery time varies depending on the product and your location. Each product has an estimated dispatch time displayed on the product page which indicates the time that it takes for the item to leave the warehouse,but on an average of 3 weeks.

How much does delivery cost?

Delivery cost also varies depending on product, warehouse and your location.

Do you offer Delivery on the weekends?

We do our best to offer as many delivery options, such as weekend delivery, to all of our customers nationwide. Many longer distance deliveries can present some challenges in this way as most nationwide shipping services only operate on a Monday-Friday schedule. That being said, there are always ways to get items delivered to you safely and efficiently and our customer service team will be happy to assist you and address your specific needs! Many customers choose to receive a delivery during the week and ask the delivery service drivers for a 30-60 minute call ahead of time which can afford for much flexibility, even on a workday!

What If I Am Not Home When My Package Arrives?
Our shipping partner will leave a notice at your home detailing an alternative delivery arrangement. However, we may charge you for storage fees and associated shipping costs.
If you gave us authority to leave the item in a safe spot, the courier should place the item somewhere close to your home.

Does delivery include assembly?

SKID.com.ng prides itself on offering In-Home delivery nationwide on all larger furniture orders. Most items arrive pre-assembled (don’t require customer assembly) but in the event that something requires assembly at the time of delivery, our delivery teams will assemble it for you in most instances, although this is not guaranteed. For orders consisting of items that can be parcel shipped some items arrive unassembled, but always comes with easy to read instructions! Also, many items don’t require any assembly! If you have any questions about a specific item or order, please contact SKID.com.ng  Customer Service and we’ll be happy to shed some more light on the situation for you.

Will I Have To Sign For My Delivery?
Yes, our standard shipping arrangement requires you to sign a delivery form in which you confirm that the product was delivered in a suitable condition (without obvious defects or damage). However, for most items you can select an option during checkout to leave the order at your door.
Please note that it may not be advisable to give an authority to leave large items at your door as we will not be held liable for any loss.

How Do I Change My Shipping Address After My Order Has Been Placed?
Before you place your order please double check that your shipping address is correct.
We are able to change the shipping address on your order as long as it has not been dispatched yet. Simply call our Customer Care Team on 234 809 944 8734 or send us an email at customercare@skid.com.ng
However, once the shipping label for your order has been printed or the order is on its way, we are not able make any further changes.

Is It Possible To Pick Up My Order From Your Warehouse?
We do not have a pickup option available as our items are either shipped from our suppliers directly or from our warehouse from which we cannot allow public access for safety and security reasons.

What Should I Do If My Order Arrives Damaged Or Faulty?
In the unlikely event that your item arrives damaged or faulty, please notify Skid as soon as possible for a replacement (if available), store credit or a full refund. Please contact our Customer Care Team on 234 809 944 8734 or email customercare@skid.com.ng to assist with organizing your return.
You may be required to send us images of the damage for further assessment. Skid will give you the option to arrange a replacement for part/whole of the item, or provide you with a store credit or a full refund. Any refund is made back to the payment option you chose with your original order. Please do not attempt to return the items before speaking to one of our specialists (you may be responsible for any associate expenses if you do so).

We will not refund or replace a product that you have bought and received where, in our reasonable opinion, the product has: Been used for over a 10 days period, become of unacceptable quality due to fair wear and tear; misuse; failure to use in accordance with manufacturer’s instructions; using it in an abnormal way; or failure to take reasonable care or taken .

What is your payment policy?
In the case of large furniture and items that are made to order, Customer may be required to make a down payment of 60%-70% commitment fee for order to be processed, After which the balance is paid upon delivery.
When you are ready to purchase your items, click the Proceed to Checkout button. Please log in if you have an account with us, if you do not already have an account you will be prompted to create one. You can also create one.
On your payment screen you will see the total amount of items. Please add your payment method and billing address.
Skid accepts a number of payment methods which includes bank transfers.

Will My Information Be Sold To Third Parties?
Your information will not be sold or passed on to third parties. Your privacy is important to us.